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Did You Stop Getting CVS Coupons? 10 Things you can do to Get Them Again

What I did to get CVS Coupons Again:

After signing up with the CVS Extracare Program, I regularly received CVS coupons.  One day, they suddenly stopped. I didn’t get anymore. I checked my profile to verify I had the option to receive their emails checked – it was checked.  Well, why did CVS stop sending me coupons? I called customer support to ask if there was something wrong with my account.  Nothing was wrong, nothing had changed, their system showed my account was registered and active.
I tried everything I could think of to try to figure out why weeks after weeks I didn’t get any coupons. I uninstalled and then reinstalled the app, I unchecked the opt-in email box in the hopes of re-triggering the account. Nothing……..Nothing   😞

If this is happening to you, I want you to know I feel your frustration.  As I joined different CVS related groups and forums, I found this is a common thing that happens to a lot of CVS rewards members.  Some people opt for getting a new card in order to start getting CVS coupons again.  I didn’t want to open a new account though, because it meant having to start all over again with establishing a purchase history.  CVS uses your purchase history to determine what coupons to give you.  This meant that I would not be getting coupons for the items I regularly purchase.  Instead, I would be getting random coupons, and I may get them for items I don’t purchase.  In other words, I would be missing out on saving for items I purchase. Getting the CVS coupons was critical in getting awesome CVS deals that were either free or nearly free, as I would stack the CVS coupons with extracare bucks (ECBs), manufacturer coupons and coupon apps to save money. 

Related: 👉 How to double your CVS SavingsSave money CVS with Ibottaibotta app bonus

As I was determined to keep my current card, I continued searching for an answer. I tried several things and finally found why I was not getting coupons from CVS! The first three steps is what the website recommends. However, these didn’t work.  I am including them here just to cover all the bases. Once I did all 5 steps, I got my coupons back! 

1. Verify that your account is set up to get CVS coupons. Yes, you were getting them so it should be set up – but since you’re not getting them right now, check just in case:  Log into your CVS account and check your profile to ensure that the option to receive emails from CVS is checked.       
How to do this:

How to check: Sign into your account at CVS.com and click on the ‘Extracare’ tab.  There you can see your extracare card number.  Then click ‘show account details’.  Here you can ensure that you have subscribed to receive extracare emails.

 On this page you can also sign on to receive pharmacy emails. Note: If you are a first time user, you must first create a CVS account. Then separately,  join the extracare reward program, and you’ll get a cvs card account number.  Link your extracare card to the online account by clicking on extracare as listed above and complete the information about your card. 



 2. Contact CVS customer support and let them know you are no longer receiving coupons.  They will verify on their end that you are indeed subscribed for them.  When I did this, I was subscribed, yet I was not receiving them.  The agent explained that this sometimes the coupons are emailed to new subscribers.  I still wasn’t content with this answer.  I had been a member for several years when I stopped getting the coupons.  Certainly not a new member. 😟  Here’s the number where they can be reached: 1-800-SHOP-CVS (1-800-746-7287)





3. Download the CVS app again and link your ExtraCare card to the app.  Doing this also has you re-enter your email. Sometimes this resets the app and downloads the deals, coupons and other alerts. You can choose to send them to the card or print them at home. Worth a try. 


4. Most people don’t know about HIPAA and CVS. HIPAA is a privacy authorization that allows CVS Pharmacy® to record the prescription earnings of each person who joins the ExtraCare Pharmacy & Health Rewards program, which is tied to your ExtraCare card.  Given that CVS is a pharmacy, it makes sense to sign up for their pharmacy rewards and health programs and not only the extracare program.  Check your HIPAA Authorization under your pharmacy rewards to ensure it is current. According to cvs.com, “your signed authorization is valid for 5 years“. You’ll need to sign again to maintain enrollment and continue earning within the ExtraCare Pharmacy & Health Rewards program.” This might explain why I stopped getting coupons after years of membership. 

How to renew your HIPAA authorization

To renew your HIPAA authorization you have to update your information at https://www.cvs.com/extracare/hr_auth.jsp. Once there,  you will see the following screen:

In order to renew the HIPAA authorization you will need to have a prescription bottle or your prescription history pulled up online so that you can enter an Rx number from a previous prescription, the store number where you filled the prescription and your date of birth. Once you agree to the terms, and you will get a final message of Success! I’ve been a rewards member for about 10 years.  I have yet to receive an email from CVS to renew or update this authorization.  Have you?  I also had a hard time finding HIPAA information when I searched it on their website.  I found it by searching the web.  What made me think of the HIPAA? I was helping someone sign up for the rewards program and the authorization form came up.  It was an “AHA!” moment when I read that it needed to be renewed, and I had not received a reminder to renew.

5. Another thing that can trigger getting coupons again is to fill a prescription. Throughout the year, if you fill 10 prescriptions you get $5 ecb. But filling  either a new or old prescription activates your pharmacy rewards as well. As I mentioned before, the two types of rewards seem to be connected. If you are a lucky healthy person, then this might be a challenge. There are however, medicines that you can get a prescription for. For example, high doses of Advil or another type of pain killer, prescription Miralax to name a few. You can ask your pharmacist what over the counter medicines are also available in prescription. If one fits a condition you have, this may be an option. 



 About Extracare Card & Pharmacy Rewards

Are the two programs connected? Yes!

Extracare Rewards: CVS gives you exclusive coupons based on your purchase history. Log into your cvs.com and go to the pharmacy option. In that page you can see a list of all your past purchases.  You can also view your online orders linked to your ExtraCare account.

Pharmacy Rewards: The following is from cvs.com:

“A separate authorization is necessary for each person who joins ExtraCare Pharmacy & Health Rewards. Adults 18 years and older must sign individually; parents or guardians can sign for children under 18”. 

cvs pharmacy

This means that  one must have a CVS pharmacy account that has HIPAA authorized, and thus, an extracare account that is active. According to CVS,

When you first join, your pharmacy record will load your ExtraCare® number to link that you purchased a prescription (it won’t contain any medical information about the prescription) back to the ExtraCare account. If necessary, your contact information (including your full name, address and phone numbers) will be used to update the ExtraCare account. After you join, your contact information will be used to communicate with you about ExtraCare Pharmacy & Health Rewards benefits, related new programs and offers”.

“In addition, each program member sharing the same ExtraCare card will be identified separately for the accumulation of Pharmacy & Health ExtraBucks Rewards®. To calculate rewards, ExtraCare will receive the quantity of prescriptions purchased, immunizations administered and other actions that count toward rewards for each of you. The HIPAA Authorization you signed will remain in effect for 1 year from the date it was signed. You’ll continue to earn under the ExtraCare Pharmacy & Health Rewards® program until your HIPAA Authorization expires. At that point, you’ll need to sign again to stay in the program and keep earning.


6. Take a break from CVS. I know its hard after getting such great deals, but there are other ways to save money without CVS coupons that you can do while you sort the CVS coupons issue. When you stop using your CVS card for a while, CVS will notice. Whenever I’ve done this, I’ve received offers via mail and email. Here is an example    cvs coupon emailcvs email with free coupon

Also read 👉 How to Save Money Without CVS Coupons

7.  Adding a product to your shopping cart but not buying it also triggers an email from CVS. You’ll get a reminder email indicating that you have items left in your shopping cart. This is something that a lot of retailers do too. After a while, the reminding email also comes with a coupon to complete the shopping transaction. Try this and see what happens. 

8. Have you added CVS as a contact on your phone book? Quite often emails land in the spam folder. To have CVS coupons go directly to your inbox add CVS email address to your contacts. 

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9. One reader commented (see comments below) that she started getting CVS coupons again after completing a survey. CVS often sends surveys to find out about your CVS shopping experience, especially after picking up a prescription. If you get surveys – complete them. In fact, do this for any merchant you’d like to get coupons and special offers for. In general, merchants do reward loyal members.

10. As a last resort you can get a new CVS card. Not the best option as this means you have to start building up your shopping history again in order to get the right coupons, but this will definitely get CVS coupons again.

As I write this, I am currently not receiving coupons via email, but I am receiving coupons on 

the CVS app, so the pictures posted here I took as I am once again renewing the  HIPAA authorization. 

Hope this helps –  happy savings,


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  1. Beth Pettis
    November 11, 2019 / 11:51 am

    I have a problem with the in-store kiosk coupon center. I no longer get the weekly coupons from the machine. When I am fortunate to find a CVS I have never been to before I can sometimes get coupons a few times before getting that same infuriating Error Message “ML +4” again. It’s really frustrating! I have spent hours on the phone with a few customer service representatives and none of them have been able to offer an explanation or solution other than having a new card issued to me! They all tell me that the my card doesn’t appear to be the problem, but then completely contradict their selves by offering to re-issue me a new card to solve the problem! I have had my current card since 2003. I really don’t want to have to “start over” after all that time.

    • savingwithtalis
      November 11, 2019 / 2:25 pm

      Beth, totally feel your pain! starting over means re-establishing your purchase history to get the coupons you want. If I was you, I would ask for them to resend me a card for the same account (tell them your dog chewed it ). There may be something wrong with the card itself. No need to open a new account. You said the issue is with the coupons at the kiosk -are you able to get the coupons on the app or online? You can also send those to your printer.

  2. Felisha
    November 12, 2019 / 6:52 pm

    Same here my Kiosk Q’s just stopped out of nowhere a few months ago, and the same thing I call and all and call I get different answers. basically that I”m told that my Q’s now come on my app smh…but I get none of the good ones I use(d) to stack with like 3$ off of 12$ of lotions or shampoos. Uuugh and I get my scripts filled at the Veterans Clinic I’m not going to pay CVS to fill one just for my Q’s so worrisome.

  3. KD
    January 3, 2020 / 4:43 pm

    I may have the answer for you all! I followed each and every step outline above (except calling CVS customer service because ya’ll said it was a waste of time) and still no luck. I continued shopping for several more months (with no coupons being issued) and then one day I got a run-of-the-mill email from CVS asking how my last shopping experience was. I get these emails every 6 months or so and will usually delete them but this time I filled out the form. I left mostly negative reviews (except when the question asked about the CVS employees which I answered favorably). I also included a paragraph about my disappointment in my lack of coupons despite my best efforts to regenerate them. Well a week later I’m checking out at CVS and not only do I get a whole scroll of coupons (at last!) but I also got a $10.00 Extra Rewards coup! I’m 90% sure it was because of my review. The timing was just too perfect and, as a savvy shopper, I don’t recall buying anything that would have lead to such a high value coupon.

    Anyway, my best guess is that the customer service representatives on the phone are trained to assuage the complaints of the clients and have no real power. I assume the department that handles the shopping experience reviews are the ones that can make account changes.

    I hope this helps!

    • savingwithtalis
      January 3, 2020 / 8:44 pm

      Thanks for sharing KD! I will be adding your comment to the existing post for others to keep a look out and complete CVS surveys and trigger those fantastic coupons. TaLis

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