What I did to get CVS Coupons Again:
After signing up with the CVS Extracare Program, I regularly received CVS coupons. One day, they suddenly stopped. I didn’t get anymore. I checked my profile to verify I had the option to receive their emails checked – it was checked. Well, why did CVS stop sending me coupons? I called customer support to ask if there was something wrong with my account. Nothing was wrong, nothing had changed, their system showed my account was registered and active.
I tried everything I could think of to try to figure out why weeks after weeks I didn’t get any coupons. I uninstalled and then reinstalled the app, I unchecked the opt-in email box in the hopes of re-triggering the account. Nothing……..Nothing 😞
If this is happening to you, I want you to know I feel your frustration. As I joined different CVS related Facebook groups and forums, I found this is a common thing that happens to a lot of CVS rewards members. Some people opt for getting a new card in order to start getting CVS coupons again. I didn’t want to open a new account though, because it meant having to start all over again with developing a purchase history. CVS uses your purchase history to determine what coupons to give you. This meant that I would not be getting coupons for the items I regularly purchase. Instead, I would be getting random coupons, and I may get them for items I don’t purchase. In other words, I would be missing out on saving for items I purchase. Getting the CVS coupons was critical in getting awesome CVS deals that were either free or nearly free, as I would stack the CVS coupons with ECBs, manufacturer coupons and apps like ibotta and savingstar to save money.
As I was determined to keep my current card, I continued searching for an answer. I tried several things and finally found why I was not getting coupons from CVS!
First, verify that your account is set up to get CVS coupons. Yes, you were getting them so it should be set up – but since you’re not getting them right now, check just in case:
- Log into your cvs.com account and check your profile to ensure that the option to receive emails from CVS is checked.
How to do this:
Sign into your account at CVS.com and click on the ‘Extracare’ tab. There you can see your extracare card number. Then
click ‘show account details’. Here you can ensure that you have subscribed to receive extracare emails.
On this page you can also sign on to receive pharmacy emails. Note: If you are a first time user, you must first create a cvs.com account. Separately, join the extracare reward program, and you’ll get a cvs card account number. Link your extracare card to the online account by clicking on extracare as listed above and complete the information about your card.
- Contact CVS customer support and let them know you are no longer receiving coupons. They will verify on their end that you are indeed subscribed for them. When I did this, I was subscribed, yet I was not receiving them. The agent explained that this sometimes the coupons are emailed to new subscribers. I still wasn’t content with this answer. I had been a member for about three years when I stopped getting the coupons. Certainly not a new member. 😟 They can be reached at: 1-800-SHOP-CVS (1-800-746-7287)
- Download the CVS app and link your ExtraCare card to the app. This way you’ll see deals, coupons and other alerts. You can choose to send them to the card or print them at home.
- If you still don’t get any exclusive coupons, check your HIPAA Authorization under your pharmacy rewards to ensure it is current. According to cvs.com, “your signed authorization is valid for 5 years. You’ll need to sign again after 5 years to maintain enrollment and continue earning within the ExtraCare Pharmacy & Health Rewards program.” this explains why I stopped getting coupons after years of membership.
The HIPAA authorization is a privacy authorization that allows CVS Pharmacy® to record the prescription earnings of each person who joins the ExtraCare Pharmacy & Health Rewards program, which is tied to your ExtraCare card. Given that CVS is a pharmacy, it makes sense to sign up for their pharmacy rewards and health programs and not only the extracare program.
Are the two programs connected? Yes! CVS gives you exclusive coupons based on your purchase history. Log into your cvs.com and go to the pharmacy option. In that page you can see a list of all your past purchases. You can also view your online orders linked to your ExtraCare account.
The following is from cvs.com:
“A separate authorization is necessary for each person who joins ExtraCare Pharmacy & Health Rewards. Adults 18 years and older must sign individually; parents or guardians can sign for children under 18”.
This means that in a household or family where there are 2 adults, each one must have a CVS pharmacy account, and thus, an extracare account.
“When you first join, your pharmacy record will load your ExtraCare number to link that you purchased a prescription (it won’t contain any medical information about the prescription) back to the ExtraCare account. If necessary, your contact information (including your full name, address and phone numbers) will be used to update the ExtraCare account. After you join, your contact information will be used to communicate with you about ExtraCare Pharmacy & Health Rewards benefits, related new programs and offers”.
“In addition, each program member sharing the same ExtraCare card will be identified separately for the accumulation of Pharmacy & Health ExtraBucks Rewards. To calculate rewards, ExtraCare will receive the quantity of prescriptions purchased, immunizations administered and other actions that count toward rewards for each of you. The HIPAA Authorization you signed will remain in effect for 1 year from the date it was signed. You’ll continue to earn under the ExtraCare Pharmacy & Health Rewards program until your HIPAA Authorization expires. At that point, you’ll need to sign again to stay in the program and keep earning.“
How to renew your HIPAA authorization
Go to https://www.cvs.com/extracare/hr_auth.jsp
Once there you will see the following:
In order to renew the HIPAA authorization you will need to have a prescription bottle or your
prescription history pulled up online so that you can enter an Rx number from a previous prescription,
the store number where you filled the prescription and your date of birth. Once you agree to the terms,
and you will get a final message of Success!
I’ve been a rewards member for about 10 years. I have yet to receive an email from CVS to renew or
update this authorization. Have you? I also had a hard time finding HIPAA information when I
searched it on their website. I found it by searching the web. What made me think of the HIPAA?
I was helping someone sign up for the rewards program and the authorization form came up. It was an
“AHA!” moment when I read that it needed to be renewed, and I had not received a reminder to renew.
5. If none of the above work, then another thing that can trigger getting coupons again is to fill a
prescription. Throughout the year, if you fill 10 prescriptions you get $5 ecb. But filling
either a new or old prescription activates your pharmacy rewards. As I mentioned before, the
two types of rewards seem to be connected. If you are a lucky healthy person, then this might
be a challenge. There are however, medicines that you can get a prescription for. For example,
high doses of Advil, Prescription Miralax to name a few. You can ask your pharmacist what over
the counter medicines are also available in prescription. If one fits a condition you have, this
may be an option.
As I write this, I am currently not receiving coupons via email, but I am receiving coupons on
the CVS app, so the pictures posted here I took as I myself am once again renewing the HIPAA authorization.