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Ibotta Account Locked? Can’t Withdraw Your Cash? 4 Things To Do to Unlock

Is your ibotta account locked? Do you have cash in ibotta that you can’t withdraw?

If you are an ibotta user that suddenly can’t access the app, your ibotta account is locked or worse, can’t withdraw your cash, here are 4 things to do to unlock the app. 

ibotta account locked

Depending on your situation, you may be able to reactivate the app.

Do you know why your account got locked or deactivated? I recommend reading this article relating to why ibotta locks your account so it doesn’t happen again, and also share the article with anyone who will or is using the app so they don’t go through the frustration of a locked account.

Most people download the app and start using it right away, and then end up having issues. (That’s what I did, and ended up getting locked out). It took me a couple of months before I was able to access my account, which was during the holiday season, so I missed a lot of bonuses and other special deals. 

1 The first thing you should do to reactivate ibotta is contact customer support. Send an email to and request to reactivate your account. You can also go to the ibotta support link found in the app or through to contact them. I find that contacting ibotta in Facebook often has a quicker response than email.

Tip: – Use ibotta with these apps

2 You can also try to reset the app. Sometimes when there are updates and the app gets stuck, and you can’t access it. To reset the app try uninstalling it, then take the battery out, and reinstall ibotta again.

3 Try signing up again but in a different way… In other words, do the steps as though you are creating a new account, but use the same email, not a new one. By using the same email, ibotta may recognize that the account already exists and you’re able to access your account.

4 Sign in on a PC rather than the phone. PCs have different functionalities than cellphones, and you can also see more information about a website on a PC than a cellphone. A website on cellphone doesn’t look the same as on a PC.  Signing in through a PC may trigger account recognition. Worth a try to see if you can log into ibotta. 

When I got locked out of ibotta, I had about fifty dollars in it. Since then, I withdraw my cash as soon as I have the minimum threshold and either invest it, save it or use it towards other ibotta deals. Unless you are saving your cash towards redeeming a high value gift card, keeping it in ibotta doesn’t earn anything.

Lesson learned: Get your cash out of ibotta

I suggest to withdraw your cash as soon as you meet the minimum amount required to withdraw. Currently you need a minimum of $20. There are 2 ways to withdraw your ibotta cash. Keeping it in ibotta doesn’t earn any cash or save you money.

Once my account was locked, I realized that I was just earning cash back, and recycling it to make more ibotta transactions. I changed my tactic, and now I double my ibotta earnings by either saving or investing it. What do you do?

How to still cash in on rebates

Sometimes there’s nothing to do but wait until ibotta unlocks it. However, while you’re locked out of ibotta you don’t have to miss on deals.

You can use other apps while you wait for your account to be reactivated as well as with ibotta once you finally get access. By doing so, you maximize your earnings.

I use  Savingstar which often has the same offers that appear in ibotta. Fetch Rewards (referral code T0YVQ)  gives points when purchasing brands rather than products. These are popular brands that include Pepsi, Dove, and many others in several shopping categories.  Checkout 51 also has a variety products. Different than ibotta, Checkout 51 rebates can be purchased at any store most of the time, and pays cash only.  The next one I use is Shopkick. This is a fun app I use to discover new products in the fashion and home category. There are of course more apps, don’t miss out.

This video shows what to do and also reasons why ibotta locks you out:

Hope this helps, Happy savings – TaLis

Some graphics made with Canva.

This post may contain affiliate links. Please read my full disclosure HERE. Thank you.

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  1. Lakeshia
    June 7, 2022 / 3:55 pm

    If had already withdrew my rewards and they deactivated the account the same day, will I still get my money or no?

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